Returns Policy:
At Crawler Offroad, we want to ensure your complete satisfaction with our products. You may return most new, unopened items within 30 days of delivery for a full refund. Please note that return shipping costs are your responsibility.
- For returns of most new, unopened items after the initial 30-day period, a 15% restocking fee will apply, and you will be responsible for return shipping.
- In the rare event of receiving an incorrect or defective item due to our error, we will cover the cost of return shipping.
- Our goal is to make the return process as smooth as possible, ensuring you have a positive experience with Crawler Offroad.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping:
At Crawler Offroad, we understand that shipping is a crucial part of your purchasing experience. Our shipping rates are weight-based, ensuring a fair and transparent approach to your delivery costs. You can find the weight of each item on its dedicated detail page, allowing you to make informed decisions about your purchase.
To align with the policies of our trusted shipping partners, all weights will be rounded up to the next full pound. This practice ensures accuracy and consistency in calculating shipping rates, providing you with a reliable estimate for your order.
We aim to make your entire shopping journey, from selecting products to receiving them at your doorstep, as seamless as possible. If you have any questions about shipping or need further assistance, our team is here to help. Your satisfaction is our priority, and we want every aspect of your experience with Crawler Offroad to exceed your expectations.